Domain Name Com's Electronics NeatReceipts Professional Mobile Receipt and Document Scanner and Software Combination Version 3.0

Electronics NeatReceipts Professional Mobile Receipt and Document Scanner and Software Combination Version 3.0

Domain Name Com's - Electronics : NeatReceipts Professional Mobile Receipt and Document Scanner and Software Combination Version 3.0

- No 64 bit support
I bought neat receipts just as i was upgrading all the computers in my house hold and was shocked to find that it would not work on Windows XP or Vista 64 bit (all my computers have 64 bit OS's including Linuix). I did get it to run on a old laptop using Windows XP 32 bit found it amazingly slow and rather inaccurate forcing me to constantly reenter information manually. Sadly i now have a 250 dollar paper wait and I am back to scanning receipts on a flat bed scanner and then manually entering my receipt data. Whats worse is.. the company seems to have no plans for supporting 64 bit even though almost all computers now have 64 bit processors.
Neat receipts is a great idea but unfortunately their product is weak, slow, and totally out of date.

Rating:

- Interesting idea-- CRAPPY support
I bought this primarily for use scanning business cards, and some occasional receipts. I've been disappointed so far.

- For those who suggest that I should look at NR Business cards, sadly, you cannot have both applications running on the same machine. If you try to install both, neither will function. I confirmed this by talking with their tech people.

- Scanning is "OK", but it doesn't do well with decorative fonts. You'll need to proof read everything.

- electronic tech support is abysmal. When you submit a question, you get an automated list of items in their FAQ DB to review. Sounds like a good idea, except that the FAQ is only ~60 items in the first place. Having already checked it, I wanted an *actual* answer. More infuriating, though, is that at the end of their automated response, it says "if this doesn't answer your question, scroll down and click on the 'finish submitting question' button. The button doesn't exist.

There are multiple minor technical bugs, which led me to call their tech support people. If I understood the perons I spoke with, this 'product' is actually a college project for a professor, and he has his students working on it. Hardly what I'd call world class development.

Rating:

- Great hardware bundled with a software abomination!
I've been very pleased with the quality of the scanner itself. Just a couple of years ago I purchased a similar type portable scanner for over twice the price but was never happy with it. Documents would always get skewed going through the scanner due to a weak feed system. It is for this reason that I still give this scanner props in spite of what others have said.

I think I would have been far more upset had I purchased NeatReceipts for the entire package and the promise of a system that is supposed to help me organize my documents and keep track of all my receipts with ease. I think the makers of this product had a good idea -- I only wish they would have put a little more research and testing into the software portion of the product. The user interface is confusing, and it lacks the kinds of configuration options that most users would expect to find in a software package that promises so much. I had to search through the entire menu three times before I could believe that there is no way to configure common scanning options I've grown accustomed to seeing in other scanning software. You can't choose your scan resolution, there is no option for scanning in black and white (as opposed to grayscale) and when in "receipt" scanning mode you don't even have the option to scan in color. When exporting to graphic formats (bmp, gif, jpg, png, tif) there are no configuration options for any of the formats. For example, when exporting to jpeg format you might expect to be given the option to choose the degree of compression vs quality depending on whether you want a clean, printable image or you would rather have a small file size. The software makes all those choices for you, and you may not like the results.

There are other quirks as well, which I find inexcusable. For instance, when scanning receipts the software will fill in the merchant name if the first few letters you type match a name you have entered previously -- a nice feature that can turn on you. If you happen to be entering the name of another merchant that just happens to have the first few letters in its name as one previously entered you can typically continue typing the name and the suggestion will disappear, but I have begun having problems with the software not allowing me to modify the suggested names, and there is no option in the software to make modifications to the lists it creates in its database like I've become accustomed to doing in Quickbooks.

Another annoying quirk is when exporting to pdf format -- possibly one of the potentially most useful features of the software in my opinion -- the resulting pdf documents are always blurry. Again, there are no options allowing one to adjust the quality of exports -- a BIG disappointment.

Finally, the software is incredibly bloated. There is no quick-loading streamlined app for quickly scanning a few documents, which really would be nice seeing as how it takes 56 seconds for NeatReceipts Professional to load on my T5470 (Intel Core 2 Duo) system. I also noticed that NeatReceipts.exe and associated processes tip the system memory scales at over 130MB -- nearly twice the memory footprint of programs like Adobe Photoshop and iTunes!! Fortunately if you're running Windows XP you have the option to use Windows XP's scan wizard and avoid the NeatReceipts software entirely (my recommendation).

Rating:

- Used it for years; can't live without it.
I really can't understand the real negative reviews some have given -- makes me wonder about their depth of computer acumen. I've used this product for years and have recommended it to fellow road warriors who also love it. It saves my neck being able to find receipts that I might need to get a refund or print up to get expenses reimbursed. Its OCR is as good as any -- especially considering the state of some of my receipts. I often have to adjust the image and have it reanalyze for some of the receipts that have faded too much. But it does a good job of this.

But there are some reasons I can't give it 5 stars. They need to improve the reporting engine so you can ask it to find all receipts with multiple criteria and have it search through the whole database instead of just selected folders. This functionality shouldn't be too hard.

But you have to give the company credit. They are currently (as of July 2008) have a beta project running to scan directly in to MS-Office applicaitons. And they often ask for you to send receipts that didn't scan well to them so they can improve their OCR (at least once / year). So this is a company continually improving their product.

In fact, I've just about stopped using Scansoft Paperport from Nuance because this program is more convenient. Just make sure to schedule database backups to happen automatically.

Rating:

- Amazing
Ok..I was as skeptical as the rest of you regarding horrible reviews. However, I chose to try it anyway, and I'm so glad I did. I received the items yesterday. Read the instructions and downloaded the software. I have Windows XP and the company website states there is a new upgrade (3.1) that handles service packs with XP and their related problems. I was careful and did everything as the instructions stated. I had to calibrate the scanner twice, but low and behold, this thing is AWESOME. I did over 60 receipts in less than an hour, with my kid feeding them through the scanner. Highly recommend.

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