Domain Name Com's Electronics NeatReceipts Professional Mobile Receipt and Document Scanner and Software Combination Version 3.0

Electronics NeatReceipts Professional Mobile Receipt and Document Scanner and Software Combination Version 3.0

Domain Name Com's - Electronics : NeatReceipts Professional Mobile Receipt and Document Scanner and Software Combination Version 3.0

- Love it!
I purchased this from costco, installed it in about 15 minutes. Program is super easy to run, very intuitive. I am using the product for my small business to do away with all the paper that accumulates. I loved this version so much, I purchased the 4.0 upgrade yesterday and within three hours gave up on the 4.0, uninstalled it and went back to the 3.0 version. The 3.0 version is much easier and faster to use. You can scan multiple pages for one receipt, not so on the 4.0 version. The 4.0 version was cumbersome, not as intuitive and much slower from scan to file. I will happily stay with the 3.0 version.

Rating:

- Absolute HORRIBLE waste of time (and money)
I've been told for months that NeatReceipts update ($20 cost to existing customers for version 3.0) would have better exporting to Quicken. Specifically I'm disappointed that MEMO data (you know - that line that has been on checks for 100 years now) does not get included in exported data. After finding that was not true, I called again and was told that the newest version 4.0 (another $30 --am I an idiot or what--) would definitely include complete data export that I need (helpful for IRS audits--the last 3 years now--God help me). 4.0 ALSO DOES NOT do what they claim. Unfortunately I really need that MEMO info, which is why I bother to put it in the field.

NR designers are not aware that people might want to use the most basic of information and they are the ones who decide what information will be exported for Quicken. Oh, and they not only promise to include basic changes in future updates (and charge for them)--and then fail to do so-- they are HORRIBLE at even putting out updates.

PLEASE DO NOT BOTHER! I've spent $200 on the scanner/software and $50 more on updates... and the thing is costing me time!

AWFUL online support. LiveChat support is very uninformed and not helpful and phone support times are limited to usual work hours (you know, when I am WORKING).

There is just nothing useful, helpful or convenient about this. Too bad because the general idea is great and the technology is out there (somewhere - not in NeatReceipts, however). Sorry to disappoint!

Rating:

- Great product
Neat Receipts is a super tool for scanning receipts into my computer and then downloading to Quicken. It makes my online submission of travel reimbursement for work so much easier now (no more faxing!). I also use it for scanning scrapbook documents, tax letters, and other items that used to take up space in my file cabinet. I greatly recommend it.

Rating:

- Love the portability it creates!
I love that I can scan my receipts then recycle the paper knowing that if I need to print a copy of a receipt, I can! But what I love most is that when I run out to my kids' activities, I can take my laptop along and work on Quicken using the receipts on the computer to categorize the items...without a stack of papers!!! Oh, and I love that I can attach the receipt image to the transaction in Quicken, so I can find the receipt quickly if needed!

Rating:

- Bad Product, Bad Service
Purchased this product for the office book keeper's PC. Software would not install on the PC which is a basic XP Pro box. Wasted hours of my time uninstalling and reinstalling to no avail. Called in my outside IT support guys to look at it and they wasted three hours on it to no avail. Tried installing on completely different PC and had same problems. We at least came to the conclusion that the problem has something to do with MS SQL not installing properly (MS SQL is installed with Neat receipts and their database won't run without it). Called Neat Receipts support and was told they won't/can't offer support with MS SQL because it's not their software. Unbelievable! So I am stuck with a $150 paperweight! Avoid Neat Receipts at all costs. Get a Fujitsu Scansnap if you want hassle free receipt scanning.

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