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Software Web Easy 7.0 Professional

Domain Name Com's - Software : Web Easy 7.0 Professional


  

Rating: 1 out of 5 stars - DO NOT BUY
Web Easy is a MISNOMER. There have been so many SNAFUs. The most recent is saving internal links and then the link disappears!!! So much time has been wasted. Website and manual are worthless for problems. "Support service" is also pretty much a misnomer, as well. Unfortunately, Richard Labrie is right on the money. DO NOT BUY.



Rating: 4 out of 5 stars - Very nice, simple to use until...
I've created two beautiful websites although I must emphasise that mine are very basic using the included templates. I've not tried all the "bells & whistles."

My one complaint so far is that I'm ready to build and put it online, but cannot find ANYWHERE what the charge for that will be. I'm not about to sign up for something until I know the costs involved. And, as noted by others, support is limited to the user manual and requires patience & fortitude sometimes to no avail. Don't expect to actually get personal tech support here.


Rating: 1 out of 5 stars - Too many bugs
First frustration was program locking up quite often. Second is that text and graphics positioned on the design page don't always end up in the exact same position when you "build" the site (basically a preview of what it is going to look like on the web). The final straw was uploading the file and finding out it would only load an older version of the file. The file name remained the same, but none of the new material we added and saved is there. It's there when you are working with the file, but it's missing when you upload. Not even going to try tech support based on all the unfavorable reviews.


Rating: 1 out of 5 stars - Terrible Service
I purchased the CD version, installation went ok. Then, I double-clicked on the WebEasy icon. Nothing. Program startup hangs. Uninstalled, and tried using the downloaded version from Avanquest. Same problem. I've not been successful in getting through to tech support. After two calls that were on hold nearly 1.5hrs total, I give up. By the way, the computer is a smoothly performing Toshiba TabletPC, with XP Pro. All other sofware on it works fine. I finally got through to a Customer Service rep, who basically had excuses about why there wasn't tech support available. Hard to imagine that a company can be successful in the long run if it doesn't take care of its customers.

They did seem to have an easy way to get a refund, which I'm likely to try.


Rating: 2 out of 5 stars - great product for a novice, but terrible customer service
I was able to build a nice website using this product no thanks to any manuals or tech support (which is non existent). If you call their number (which is NOT Toll free) expect to wait almost an hour on hold. I have the professional edition and apparantly tech support does not deal with. So... after an hour on hold before reaching a human, I was told to use email. They also will answer one email and usually a form letter response. Don't expect any more from them. If I had more technical skills I would definitely upgrade to a better program than this one!!


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