Domain Name Com's Software Carbonite Online Back-Up 1 Year Version With $30 MIR

Software Carbonite Online Back-Up 1 Year Version With $30 MIR

Domain Name Com's - Software : Carbonite Online Back-Up 1 Year Version With $30 MIR

- A Disaster Of Epic Proportions!
Backing up data is simple, because it's automatic. All backup services, however, make backing up simple. The real test of a product's worth is whether it can restore your data in the event of a hard drive failure, crash, or format. In that regard, Carbonite fails miserably.

I had to format my hard drive. Once back and running, I wanted to restore my files. Clicking "restore" DOESN'T restore your files, if you had to format! You must first "transfer". But that info ISN'T on the web site or in the program. I only found out through their live chat technical service.

Technical service is the worst of any product I have ever used. I was on hold on the phone for 2 HOURS and 41 minutes before a recording said, "We are having problems" and automatically hung up on me! While on hold for technical support, they offer you expedited service - for an additional $20.00 - talk about cheesy! If the expedited service was available as an option at signup, I probably would have done it. To be pitched that product while waiting, however, it the ultimate insult to a customer.

Avoid this product at all costs.

Rating:

- Save your money
I made the mistake of purchasing multiple years for both of my home computers. I had Carbonite for a couple of years previously. Now Carbonite gets stuck on one of my computers and won't back up any changed data. I have reinstalled numerous times and it works once then freezes again. So I decide to call customer service and now they want me to purchase a priority service package for $19.95. In other words to buy service that they already should provide with the subscriptions. Take my advice save your money and back up with Acronis on a portable hard drive.

Rating:

- Carbonite review
Software was very easy to set up and use. It automatically selected my documents on the C drive. Since I store most digital data files on a partitioned drive, that had to be selected separately. The first backup did take a long time despite leaving the computer on for 8 nights. My data files were over 50 GB in size, so I assume this is normal. It does slow down Internet speed during this first download. I am satisfied overall, since I rely more and more on digital files in an attempt to have a paperless office. The price was reasonable, especially with the rebate for the first year.

Rating:

- Does what it said it would do.
Installed the product and it started to back up files--you have to check to make sure it is doing what you want it to, otherwise it picks the files. It took about two weeks but it tells you that it might take a while. Other than that, it runs in the background and checks for new items. [...] I recommend this product. I am on my third external hard drive and I don't trust them as the only backup.

Rating:

- Fantastic product. Easy to use. Excellent customer service.
My husband and I have been using this product for about 6 months on two different computers - mine is running Windows Vista and his is running XP. We have not had any problems with either platform.

Product is easy to use. You choose which folders to back-up. The back-up happens in the background and we didn't notice any decrease in speed or performance during the back-ups.

Once the initial backup has been completed (this can take a while if you are backing up lots of music or video files - but it's in the background so you don't even notice it working), it automatically backs up any files that you have added or changed.

I had some foreign-language music files that displayed as "???" in the back-up, so I contacted customer service to see if there was a problem. Their customer service is EXCEPTIONAL. I actually got to speak to a person who knew something about the product and was helpful.

Later my husband called customer service because we hadn't received our rebates. They took our information, confirmed that we are actually registered users and we received our checks two weeks later. They also sent an email to confirm our conversation. Awesome!

I would say that the product is worth buying just for the excellent customer service.

The only thing that we can't speak to, fortunately, is how the process for recovering files works. We don't know how easy this is but we expect that it works fine.

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