Domain Name Com's Software ScanSoft PaperPort 11 Professional

Software ScanSoft PaperPort 11 Professional

Domain Name Com's - Software : ScanSoft PaperPort 11 Professional

- Shameful failure to fix bugs
I've been using PaperPort 11 Pro for two years. It presents a good way to scan, file and organize printed documents. I love the utility it offers.

Unfortunately, the program has critical, fatal bugs. If there were another product that does what PP does, I'd dump this dog and buy it immediately. (Hear that, software developers out there?) Nuance has done nothing to fix the bugs, nor has it offered any updates. Instead, I get regular pop-up "notices" about "updates" and "new features"... that are nothing but ads for other products. Gimme a break.

Key problems: Manipulating large documents results in program crashes. Scanning documents frequently results in program crashes. Adding annotations results in frequent program crashes. Scanning documents results in program crashes. The "sticky note" feature doesn't work. When you attach a note to a page, you can't edit or read the note past the first line.

Related problems: Nuance's web site offers no support or help on any of these issues. I'm not going to pay to get help with critical and fatal bugs. Nuance should just fix them. Nuance couldn't care less about its customers. I give them a big raspberry and will never buy another Nuance product. My problems have cost them many customers because I share my frustrations with others.

A friend of mine used to work for the company. He tells me that since it was sold, all programming for products is done overseas. There is no support of products, no maintenance, no bug fixes. You buy it, it's yours "as is", lotsa luck.

It's really too bad. This product is a great concept, and the bugs are fixable. I will eventually dump the program altogether and kludge together my own way to file and organize pdf's. I will probably buy Acrobat's PDF system, pay more, get something that actually works when I need it.

And that's the reason not to buy this software: It will leave you stranded in the middle of an important project.

Rating:

- Didn't work, didn't start, nada
I installed the "free 15 day trial" version of PP Pro 11 from a website download. The install was slow but successful.

Something did start - an indexing program appeared on my system tray. My first ditch to drive into was to tell it to index the PDF files on My Documents. It indexed every single file there.

Next, I clicked on the friendly "paperport" shortcut on my desktop. Nothing happened. I rebooted. Clicked on the not-so-friendly-now shortcut, again. Nothing happened, again.

Found out I would have to pay $9.95 to report this problem via email.

My next stop was the uninstaller and a visit to Nuance's website to cancel the "free trial" which would have cost me $199.99 in 15 days.

Whew! Close one, Eddie. Such bogus stuff. How did they get to version 11.0? Do they multiple their internal alpha releases by 10 and start from there?

Rating:

- Stay far far away
I have been a Paperport user for many years. Version 11 is full of bugs, frequently hangs running under Vista, and there is noooooooo help from Tech Support unless you are willing to part with $9.95 per call. Emails to Tech Support are answered with stock replies, if at all. Save yourself a lot of frustration, don't buy or upgrade to Version 11 if you running Vista.

Rating:

- They ruined an otherwise good program.
We used PaperPort in our network since version 8.0, and we currently use PaperPort version 10.0 (Professional). Although speed has always been an issue, I would have previously recommended PaperPort as long as you had a computer with good processing speed (Note: we have a peer-to-peer Wundows XP Professional network)

After installing version 11.0 (Professional) I would STRONGLY suggest that you look elsewhere if you plan to use this product in a networked workgroup (peer-to-peer). Although they did improve the speed of the program in some areas, it now takes two minutes to save a scanned PDF file to a network folder! In PaperPort 10, it happened almost instantly.

I called PaperPort technical support and got some patch files, but they were of no help. When I called back the second time, technical support was out of ideas and my only alternative now is to return the product.

Once again, avoid this product if you plan to save pdf files in network folders. I have no idea what they did, but it's a shame how they ruined this product.

Rating:

- I am stupid
My only conclusion, after reading numerous reviews, mostly negative, and purchasing this software (as an upgrade) anyway, is that I must be totally stupid. I suppose I was overly optimistic - version 8 worked pretty well, this had to be an improvement, right? Wrong. This is a totally unreliable piece of software. Despite installations on three different machines with different scanner configurations, the software crashes, freezes up, and/or suddenly rejects the scanner at some arbitrary point during scanning. There should be a law against marketing this kind of stuff and making the kind of promises Nuance does. Criminal!

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