Domain Name Com's Electronics Creative Zen Vision:M 30 GB MP3 and Video Player (Black)

Electronics Creative Zen Vision:M 30 GB MP3 and Video Player (Black)

Domain Name Com's - Electronics : Creative Zen Vision:M 30 GB MP3 and Video Player (Black)

- Creative Labs customer service
Greetings to all potential Creative customers,
I was greatly disturbed today when I found out the lack of help provided by the Creative Labs Company to my wife when her 30 GB Zen MP3 player failed to run properly. In my opinion, it's actions like this that are ruining companies and our country's economy. Due to this company's inaction today, they have lost a once satisfied customer. Once being more than happy to promote this product, now we will be sure to divulge to our friends and relatives of this company's lack of helpfulness. My wife asked specific questions of the technical advisors in the e-mail form which were ignored; she was given a form letter, was referred to the website, and was told that she would be charged by the company for further help. She expressly requested the guidance of upper management from the technical support specialist, and this request was ignored, proving that Creative Labs is unwilling to provide any kind of meaningful help and does not value customer service. The menial help that the highly flawed website provided was a firmware application that caused the device to completely fail, and then the last piece of friendly advice that we received was that we should purchase a new one from the company's website. We were given an application that made our expensive device inoperable, and for that, I will never purchase another Creative product again. We have both been faithful Creative Labs buyers for years, and my wife had multiple friends and relatives buy their products based on her recommendations. It is with deep regret that I inform all that Creative Labs customer service has proven to be a bitter disappointment and for this, they have lost my family's business.

Rating:

- I've Had It For Three Years.
I bought this little wonder when it was considered the best mp3/video player on the market. This was and is Creative's best attempt at gaining some room against Apple and the multitude of other companies out there.

Even after three years, the Vision M has the best video support in the market when you compare it to other players except for Cowon's and Archo's tablets which support virtually every codec format. (an excellent exception would be the cowon D2)

I use the Vision M for three hours daily and I recharge it every four, five days. Of course the player is always on the hold position, meaning that the screen is always off. This has been its routine for the past two years and a half. It has never failed, except for a few frozen experiences where I've had to reset the player and wait 5 minutes for the library to be rebuilt. (I've come to believe my battery will last forever since my IPOD died after only one year and three months and had to be replaced.)

The sound quality when compared to my IPOD is stellar. It is comfortable and precise all around. I've spent as much money on my headphones as I have for my 6 mp3 players, so I know a little bit about what sounds good.

The reason why i won't give the Vision M a five star rating is simple: Creative does not support products which they have discontinued, which means that this player will probably never get a new firmware update. Don't get me wrong. The firmware on this player is phenomenal. The player works flawlessly and it offers many things the competition even after 3 years does not; however, the audio codec support is poor.

WMA, MP3, WAV, and audible are supported, but it is widely known that the player has the hardware needed to support every other codec on the planet. Creative just won't implement it. Now that apple's ACC and podcast videos are omnipresent, it is just a dumb move from Creative's part not to allow its costumers to use their hardware to the extreme. Not to mention the 30 GB's could well be used for Ogg and flac audio formats.

Overall this little wonder is still an impressive piece of equipment. I can't find a better replacement, so I will probably buy another one when mine finally gives in.

* Forgot to mention the Vision M looks great when connected to a TV. I've had fun times with friends and family looking at pictures and watching movies on a big screen.

Rating:

- Probably the best creation so far
I loved this Zen, i have been using it for a year and half and it feels like i just bought it, its refreshing to play this everytime,either video or music or radio. I am so glad i got this.

Thanks creative!

Rating:

- Great product
Great product all around. It finally broke last week, but that is because I leaned up against a table, and the corner of said table destroyed the screen. The MP3 player still works, but the screen is deceased. Great buy, though. Thanks again!

Rating:

- Still Playing Strong
I purchased my Zen Vision M shortly after I bought one for my son for a birthday present 2 years ago. Although I've had to replace my sons twice due to mishandling, mine is still going strong. My Zen has been very reliable. I leave it in my car overnight during the winter months (western Massachusetts) and never have had any problems with the screen cracking or anything else. I have a leather case on it and have dropped it in my driveway and in my work parking garage several times. It still works. Maybe I'm lucky. I know putting it in a duffel bag or a back pack is not a wise idea, for those things tend to get thrown around without consideration as to the contents (see my son's luck with Zen). I use it everyday and update the play lists at least once a week. The touch pad is a little sensitive for my liking, even after configuring it for the least sensitive setting. But I can live with that.

Works great with Windows XP and Windows Vista. There are some software "glitches" that can be worked around if you are a little computer savvy. The software that comes with it has an "Vision M Explorer" which does seem a little slow to respond at times, so I don't use it and instead use Windows Explorer to browse and manage the folders on the player. I use Media Player to Sync or get music from My PC to the Zen and Syncing is only as fast as your computer, so don't blame Creative: it's the PC. Along those lines, the video quality of the Zen is only as good as the video quality of the video file you are trying to play. If it looks good on your Pc, there is a good bet it will look good on the Zen; if it looks grainy on your PC, don't expect something better on the Zen.

FM radio is fine. Stations I get are within 30 to 50 miles, but I don't know their wattage. I think with radio's reception is subject to where you are.

There is still plenty of space on it even with having many videos on it.

As far as the extended warranties are concerned, that is a separate review unto itself, but I will tell you READ THE FINE PRINT. Some companies like Square Trade will not cover accidental damage unless you purchase that as an added on expense. And then that type of coverage is buried in their literature on page whatever, so you never get to it before going blind or falling asleep. NEW however covered one of my son's replacements no questions asked and it had a cracked screen, however it did take over a month to get the process going (I have a review for them it was not good). However it was worth it even though it took a lot of time and frustration to get the replacement. And of course once they replaced it, the original warranty was no longer valid, so when he broke it again, I had to buy another one on EBAY where I was offered the Square Trade warranty. The warranty differences really were the only negative things I could say, and since that is not Creative's problem it gets 5 starts from me.

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