Domain Name Com's Software Webroot Spy Sweeper Antispyware 5.x

Software Webroot Spy Sweeper Antispyware 5.x

Domain Name Com's - Software : Webroot Spy Sweeper Antispyware 5.x

- Causes computer to crash
I've used Spy Sweeper for years but when I upgraded to version 5 I soon had cause to regret it. It never completes a scan without causing the computer to crash. If it is running in the background, windows explorer will then have problems. I'm now shopping for something to replace it.

Rating:

- Used to be great - 5 is broken with high CPU usage issues
Longtime webroot user but version 5 is bust. Have confirmed this with two machines and the new build does NOT fix the issue.

Version 4.5 did not have this issue at all - so either run that or choose another program until this is reported as resolved.

Rating:

- Don't buy it !
If you are willing to wait for half a day (it feels like that)
before the program loads when you start up your computer
this is the program for you.
When my harddisc crashed I lost my keycode and asked for customer's support.
Instead of sending the keycode to my email-address the live person who was supposed to help me claimed it had been sent
but filtered away. How did his email survive the filter ?
This company ripped me of $20.00
Install Spybot instead- it is free and donate some money.

Bengt Larsson
Sweden

Rating:

- Very disappointing turn taken by a good product
I have been using Spy Sweeper since version 3 and it was a wonderful product - fast, efficient, well supported, and it caught a lot of malware. I had been putting off installing version 5 until last week. It installed just fine, but it then proceeded to grab 99% of my CPU cycles and refused to let go. The utilization throttle was useless; rebooting was useless, and I couldn't turn it off or disable it. I tried to uninstall it and the uninstaller broke - now I was in real trouble. I sent of a desperate plea for help to Webroot explaining the problem and the failed uninstall - no response. Finally, in desperation, I booted my machine into safe mode from the Admin account - it was still running! But I was also able to start deleting its registry keys and executables until 2 hours and 3 reboots later, it was finally eliminated. Speaking of Malware! I reinstalled version 4.5 and it is happily catching cookies and not abusing me or my machine. OS: Windows 2000 Pro. (Epilog: Nearly one week later, I finally heard back from WebRoot via a form reply telling me how to uninstall it using the standard uninstaller. It's like they didn't even bother to read my email. They certainly didn't feel any sense of urgency.) I'm not sure where to send you - don't touch version 5 with a 10 foot pole. Pest Patrol used to be good, but I haven't tried it in a while

Rating:

- Confirming Bad Experience with Spy Sweeper 5
I just want to add to other user comments that I've had the same experience as other customers with Spy Sweeper 5. After using and being very satisfied with earlier releases of this formerly excellent software, I upgraded to version 5 and was astonished by the appalling performance hit it produced in my system, literally taking control for 30 seconds at a time every few minutes and rendering all other actions impossible. When I checked Web Roots on-line support (where it was obvious other customers had been having similar trouble), there was only a patronizing suggestion that users eliminate programs from the startup folder. When I phoned customer support, I got the same advice from a belligerent tech person who basically said it was my fault for running the software on an inadequate computer (mine is a top-of-the-line Dell laptop purchased in the past year). I asked for a refund and uninstalled the program; Web Root has lost me as a customer. People definitely shouldn't buy this program, and Web Root needs to rethink its relationship to its customers. A heartfelt apology and a clear plan for fixing the problems with its software is the minimum needed for damage control.

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