Domain Name Com's Software TurboTax Deluxe 2004 [Old Version]

Software TurboTax Deluxe 2004 [Old Version]

Domain Name Com's - Software : TurboTax Deluxe 2004 [Old Version]

- Paid Upgrade from Deluxe to Premier didn't stick
I bought TurboTax Deluxe, thinking it would meet my needs. It didn't, it cannot handle Incentive Stock Options. So I upgraded online to TurboTax Premier. During that run of the program, it let me use the Incentive Stock Option features.

Now it's a schizophrenic mess. When run as administrator on Windows 2000, it thinks it is TurboTax Premier, but it will not let me access the Premier features. When run as my normal user account, with or without administrator privileges, TurboTax thinks it is still Deluxe.

There's a knowledgebase article on their website that notes there's a problem, and that you can solve it by starting a new return. So I tried that. Still doesn't work, still thinks that it is TurboTax Deluxe, still no support for Incentive Stock Options.

At this point, I know I can't trust it until their outsourced customer support slowly fixes my installation. There's no hope that they can do that by tax time, they are surely totally overloaded now. So I'm going to have to file for an extension with both state and federal. This is the first time I've ever had to do that, and it's going to delay my refund -- money out of MY pocket. Intuit should pay me interest!

I've had increasing problems with TurboTax from year to year, but this is the first time it has basically become totally trashed. Their quality assurance is getting worse from year to year, and I suspect that they are now such a monopoly that they really don't care.

Rating:

- why is everyone complaining?
I have never had a problem in any year with Turbotax. I will admit that they are continuously changing the interface, and sometimes not for the better. And I don't like being asked several times to buy their products, especially It's Deductible for non-money charitable contributions. But why is everyone complaining about sending in rebates? Was there ever a time when you did NOT have to send in for a rebate? At least this year they let you go online and fill in information which then print out a completed form for you. You still got State for free, a $10 rebate for TT, and a free electronic filing if you bought the Deluxe version. What do you people want, for pete's sake. The software does what it is supposed to do for a reasonable price. Go ahead, try the other software. You will find like I did that TT is the best there is, even if it is not perfect.

Rating:

- Add in costs of submitting three rebates, buying State
- Gives the appearance of the same value as last year's model, but to get that value you have to send two rebates, buy the State version separately and send a third rebate for that.

Dear Intuit,

I have been a customer of TurboTax Deluxe for over five years. This year you chose not to include the state forms with the package, but made them "free" after rebate. You used the same "free" scheme with the electronic filing fee. You also raised the price of TT and offered a rebate, making the price appear to be the same as last year.

I understand your accursed bean counters figured out how to pair these price increases with rebates to make it appear the customer is receiving the same value as in previous years. And they knew that many customers would send not in their rebates. A simple way to boost income without providing any more real value.

But maybe it's not so simple. I for one will not be buying TurboTax next year if it is offered this way. I am not willing to waste an hour of my time filling out forms, cutting UPCs, photocopying receipts, sending in three separate envelopes, all so you can squeeze more money out of customers who are less organized. I will gladly switch to one of your fine competitors who does not burden their customers with these schemes. It's ironic that a company that advertises its products as saving you time imposes a marketing scheme that robs their customers of their time. When those costs are factored in, your product offers little value.

Rating:

- Faulty Automatic Updating Turns Program to Junk
Intuit releases the program full of bugs and omissions and periodically releases updates to fix this. O.K. Not ideal, but TaxCut does the same thing.

However, this year, TurboTax not infrequently has a problem in the updates. The TT website suggests that you uninstall *everything* and try reinstalling from the CD and then updating again from scratch. Did that. However, an uninstall doesn't really clean out everything and it still can't update. At this point, I just can't reliably use the program and I can't get the updates that are necessary to make the program work. Terrible.

Rating:

- Finally understands Windows 2000
TurboTax 2003 required Windows 2000 users to run as administrator. One of the reasons that I use Windows 2000 over a consumer version is that I like to run as a normal user most of the time, and not need to worry about scribbling over system files. I only want to run as administrator when I install software.

TurboTax 2004 lets me do everything as a normal user except install or upgrade software.

I wish that other software vendors would get a clue (and that W2K certification guaranteed that most normal operation worked for non-privileged users).

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