Domain Name Com's Electronics HP L1910A#B1H Scanjet 5590 Digital Flatbed Scanner

Electronics HP L1910A#B1H Scanjet 5590 Digital Flatbed Scanner

Domain Name Com's - Electronics : HP L1910A#B1H Scanjet 5590 Digital Flatbed Scanner

- Works great so far!
I am an amateur historian and genealogist, the HP Scanjet 5590 is one of the best investments I've ever made. The scanning quality is superb and the document feeder has worked perfectly so far.

Rating:

- Jams constantly - software is awful
I purchased this scanner because it scans both sides automatically, however I have found that it jams nearly every time I use it and the software is very problematic. After owning this scanner for a couple of months I have decided to rid of this scanner and purchase something better.

Rating:

- Great Scanner
I was a little concerned about buying this after reading some of the negative reviews but I'm happy to say it works quite well. Were using this at home to scan real estate docs & it handles the mix of letter & legal size pages just fine with no jamming (thus far anyway). Its not nearly as fast as the scanner at the office but that one cost about 5X more$! The good thing about going with HP is they have great support & software updates. I've used it on both the Mac & the PC without any issues to speak of.

Rating:

- The document feeder is junk
My office bought this for me -- it wasn't my idea. The flatbed scanner by itself is probably fine. The automatic document feeder (ADF), however, is non-functional. Perhaps it has fed pages satisfactorily TWICE since I started trying to use it. Otherwise, it has twisted pages and jammed them (perhaps 2 times) or, in the vast majority of cases, simply refused to feed the pages at all. I'm giving up and surplusing this piece of junk.

Rating:

- Don't even think about it
Purchased this scanner in August 2007. The installation software CD came with a ton of crapware, some of which overwrote or corrupted existing drivers. You get 3 CD's: for the Mac, for Windows except Vista, and a Vista CD. The Vista CD is NOT Vista certified nor "Works with Vista" as categorized by MS. The HP website has a "full install" download for Vista OS systems, but those drivers are not approved by MS, and they don't work. Visit the Microsoft Windows Vista website. They have lists of hardware and software in 4 categories: Certified for Vista, Works with Vista, Vista Compatible, and unknown. Only the first 2 designations have been tested and approved. Compatible mean it should work with Vista in theory, but it has not been tested. As of 2/15/2008 the MS website does not put the HP 5590 in either of the top 2 categories meaning it has not tested and approved.

If you forget about all the junk, old version, and limited functionality third party software, you still end up with multiple overlapping HP programs. This "flexibility" feature only makes using the scanner (if it worked) more difficult for typical users. HP created several bloatware programs when one simplified interface with a smaller code base should suffice.

I am very sure the problems are with the HP software. After uninstalling all of the HP scanner software, repairing (reinstalling actually) various native Vista files (dll's, inf's, etc) and manually editing the registry (don't try this at home kids!), I activated the built in Vista Fax & Scan modules. The scanner (hardware) works, but with limited functionality and certainly not with the quality promised in HP's sales materials.

After over 11 hours (documented with third party data) with various tech support people, the darn thing still does not work. It is a wonderful paperweight, but otherwise useless. I purchased it directly from HP (bad mistake). I have begged them to take it back, but it seems no one at HP has the authority to issue an RMA.

Since HP can't fix the problem and they refuse to take it back, I'm thinking about selling it on Ebay and using whatever cash I get to help pay for a scanner that works. Poor software, poor technical support, and poor customer service with HP: it just doesn't get any better than that.

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