Domain Name Com's Software PDF Converter 2 Professional

Software PDF Converter 2 Professional

Domain Name Com's - Software : PDF Converter 2 Professional

- Great Tool For File Management & Paper Reduction
Previous Reviews sound like Adobe Techs trying to Discredit a Great Product! I love this product, and it works great. It gives you the option to print to a PDF File that can then be stored in My Documents, for example. Since I started using this product my paper and printing costs have been greatly reduced.

PDF files can also be converted to Word, edited, then resaved as a PDF file. This is great for sending files attached to e-mail in a way that they can not turn around and edit the files for their benefit. The password protection is a great feature for security reasons. I also regularly print web pages to PDF using this program then store them in My Documents for future reference.

I highly recommend this product!

Rating:

- Worthless and impossible to remove without surgery
A client of mine picked this garbage up and installed it on his PC. Not only did it not meet his needs, but much to his chagrin he lost the install CD during a move and found himself totally stymied. When his PC booted up, he got a Scansoft prompt box whining for the PDF Converter CD. He couldn't uninstall the program because, of course, it whined for the CD if you dared to try to pull such a move. We downloaded the removal tool so helpfully provided on the Scansoft website to get rid of this junk, and that did absolutely nothing. We went through the system registry to delete keys, following the instructions so helpfully provided on the Scansoft website to get rid of this junk and that did nothing as well. Every reboot resulted in further endless whining for the Scansoft PDF Converter CD. Now it appears I will have to reinstall Windows to get rid of this useless trash for good. It goes without saying my client is never going to buy another Scansoft product and as a desktop professional I'm recommending the same to everyone who comes into contact with this organization and its worthless products.

Rating:

- Waste of money
First of all, the required registration and fingerprinting of your machine is quite intrusive and cumbersome.
Second, in converting pdf to Word files, it doesn't really do any useable formatting that can be easily editted, instead it creates a bunch of text boxes all over the page (rather then using tabs or tables). I was tring to convert a resume to a different format, working with a pdf original. In the end I had to convert it to plain text and start formatting from scratch, which I could have done just using the Adobe Acrobat text copy tool. Save your money, I wish I had done some research first.

Rating:

- You get what you pay for
I have Adobe 6.0 professional. Most of the time I use Adobe to convert file to PDF. I bought this software hoping to get cheaper product for our company new computer with the comparable quality. The software does convert the file to PDF. However, it considerbly increases the file size.
I convert some documents using both Adobe and this software to compare.
Adobe compressed the file from 200 KB to 20 KB
This software increase the file size from 200 KB to 688 KB!
Changing the setting also makes no difference.

Not recommend this software if you're looking for the product to compress the file.

Rating:

- Absolutely Terrible License Management... Lousy Service Too
ScanSoft has been nothing but difficult to deal with in resolving a problem that their own license management system created.

Every few weeks the application manages to forget that it is not an evaluation copy and begins dysfunctionally labeling every page it generates with that annoying "Evaluation Version" diagonally laced across every page it produces.

I paid fully for my copy of this product and naively assumed that a call to customer support would resolve this issue. It didn't. Instead, I was told that I'd have to call technical support (not an 800 number -- but not to worry, the "first call" is for no charge... oh yipee...)

Note to all customer service departments: NEVER, EVER, send a customer away with instructions to call someone else in your company instead. Make sure your customer service people can call and patch through customers on their own. The only thing more annoying to a client than having to work through a phone menu system ONCE to reach a flesh-and-blood person is having to do it TWICE with no guarantee of being closer to the solution than before.

So I called "technical services." After answering enough questions to fill an autobiography from the person who picked up the line, it was suggested that I "try" reinstalling the software (as if I had nothing better to do with my time and as if I had not been through THAT exercise enough times before). I suggested that whatever the solution to this issue was, it was definitely NOT THAT. Then the gentlemen indicated that he'd need a copy of the receipt (why did he not say so in the first place instead of suggesting I find yet more ways to waste my time?)

I suggested to him that he'd best put his supervisor on the line as he had a very angry customer on his hands. After a prolonged period of being on hold, on my own long-distance dime, I hung up.

That friends, is ScanSoft's approach to customer relations. They treat you like a questionably legitimate user by default and if their license management system screws up -- it must be (in their view) something YOU did. Nice, huh.

As for the product itself, it's okay. I noticed that it seemed to have issues with some graphics, whereas the original version with some graphics would print crisply directly out of Word, the PDF version was a bit jagged (even on the screen).

If ScanSoft had not wasted so much of my time with the license issue and completely lost my goodwill, I might have had more time to more seriously explore the product and say more.

The review below about the faulty design does echo a few things I noticed too.

Suffice to say that I doubt that I'll ever be considering ScanSoft products in the future. This experience has left a sufficiently bad taste in my mouth that I'll probably recommend my clients stay away from them too.

Glitches and shortcomings in software products is something I can learn to live with (if they aren't too bad). But contempt and indifference toward paying customers is unforgivable and inexcusable.

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