Domain Name Com's Software Norton Internet Security 2004

Software Norton Internet Security 2004

Domain Name Com's - Software : Norton Internet Security 2004

- Very Poor Documentation and Install Problems Galore
I have used and loved Norton Anti-Virus for years. I started using Internet Security in 2002 and 2003 and was very pleased with the product. Well the upgrade to 2004 did not go well. I ended up removing the old and new and reinstalled from scratch. I still had configuration problems and after five hours of tracking down possibilites I gave up for a few days! The User's Guide was not much help and it didn't match the on-line help. There are mismatches between the screen titles, options, labels and anything else you want to compare! It wasn't until 2 days later that I decided to try and fix things, such as intermittent access to the internet and lock ups durring live update. Once I went to symantic support and downloaded all of their patches...took about an hour to download reboot download reboot download...things finally started working! If you don't have high speed internet this is not for you! I cannot recommend this product in it's present state!

Rating:

- Rebate Hassle
Product is OK; however, despite the fact that I followed the rebate instructions explicitly, I am being denied the rebate because the processing agency incorrectly claims I did not send in proof of ownership of a previous product. Not much recourse for the consumer in these cases.

Rating:

- NIS works great for me on both of my systems.
I originally had bought Norton Internet Security for my laptop after the preinstalled Norton Antivirus trial had finished. The hardest part was the run around with what software suite to buy. This package contains BOTH Norton Antivirus and Firewall. The only reason I'd buy them separately in the combo package is for two liecenses. If you want integrated Antivirus and Firewall this is what I'd suggest.

Norton's memory usage on systems with 512 MB is very low. It usually only takes 5-10 MB's of system memory. I just got an older 866 Mhz system with 512 PC 133 RAM and it also runs fine on that.

Both the antivirus and firewall are integrated into one piece of software and they update together. You won't need to update your firewall and antivirus separately or install two disks.

The best part of the firewall is the visual backtracking. An infected computer tried to launch an attack on mine and I was able to get a map and address of the server. I e-mailed the company telling them about the attack.

Rating:

- NO protection; less support
I have had Norton Internet Security installed -- and RUNNING -- since the day I bought this computer. Despite what I thought was good security (and the program gave every indication that it was running), Norton allowed all sorts of adware and a Trojan to enter my computer. These files corrupted everything having to do with the internet -- and a few programs that didn't. Norton's removal of these files failed each of the 7 times I tried. Neither could most of these files be removed or deleted manually, and the ones I thought I had deleted reinstalled themselves each time.

I tried removing and reinstalling Norton -- as Norton told me to do -- and spent an entire day trying to get it reinstalled -- to no avail. I even repurchased the program and was unable to install that. (I think the very contamination that Norton was meant to protect me from corrupted Norton and prevented the reinstallation.) They offer internet support, but if you can't get into the internet -- because of contamination Norton allowed, what good is their service??? They have no phone support that I could find (and I REALLY DON'T think I should have to pay to fix a problem they are responsible for!).

I was able to install McAfee in 10 minutes. It removed all of the offending files in less than 1/2 hour. (It still took me the better part of another day to get the programs in my computer running again. The system is still running slowly, and I'm sure that I'll have to reformat the hard drive in the near future, but I just don't have the day and a half that that will take at the moment.) I'll be using McAfee from now on -- on all of my computers.

Rating:

- DE
This is the first time I ever felt obligated to submit a review. In over 30 years as an IT professional, this is probably the worst software application that I have ever encountered. Historically, I have had positive experiences with Norton products but they appear to have changed their strategy. In the past two months. I have tried to install NIS 2004 on two different PC's. One is sitting in a box until I have the time to reformat the hard drive and I am still working on the other to remove NIS. Symantec appears to be following the path of the tobacco industry, illegal drug manufacturers and AOL by making it all but impossible to get them out of your system.

The first NIS upgrade I attempted was the result of an upgrade from ME (another fine piece of application code) to XP. The version of NIS on the ME machine was not compatible with XP so I was forced to upgrade. Once the machine was up on XP, I immediately noticed several problems including the inability to access the network. When I tried to update the firewall rules, which somehow got lost in the upgrade, I received JAVA script errors from IE using the Norton panels. I was also unable to complete the XP activation routines as well as execute the Windows update process. After contacting MS support, they quickly diagnosed my problem as a common NIS issue and referred me to Symantec. After countless attempts, I finally gave up trying to actually speak to a Norton support person and gathered everything I could off the web. I followed all directions including running a specialized application to supposedly remove NIS completely from the system when coupled with a number of manual Registry updates. None of this resolved the problem and because the PC belonged to my parents and I was at the end of my visit, I bought them a new PC. The other is now sitting here waiting on the hard drive reformat which I assume to be the only true way to remove NIS.

The second NIS upgrade (I know, first time shame on you, second time shame on me) started last weekend when my current NIS Live Update subscription expired. Like a fool, I opted to use an unopened copy of NIS I had picked up for almost nothing after rebates (I now realize that any cost would have been more than it's worth) rather than pay the renewal. After following their automated upgrade process, NIS 2004 refuses to initialize and gives me a 5004, 115 error. This according to the Symantec website is because I have either insufficient memory or another firewall running. (neither is true in my case). I have tried everything I found on their site as well as several reasonable sounding suggestions I found on the web to no avail. My next move here is to once again do what it takes to remove NIS from my PC and find a suitable replacement. I should have been forewarned when the company I work for (hint, an extremely large and very recognizable computer company) recently moved from Symantec to ZoneAlarms for it's employee base. I would also recommend that if your considering NIS 2004, you do some research on the web. I think you will find that my experiences are the norm rather than the exception.

Bottom line, if you enjoy a challenge, have a lot of time and consider your data expendable, NIS 2004 is your program. For everyone else, do yourself a favor and find an alternative.

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