Domain Name Com's Software IBM ViaVoice Pro USB Edition

Software IBM ViaVoice Pro USB Edition

Domain Name Com's - Software : IBM ViaVoice Pro USB Edition

- Fantastic
I see on this site that most people did not like this product. Well, I did. At first it was a dissapointment, but after I did lots of voice testing and corrections, it was great. No hands are needed and it is relitivley fast. Great Buy.

Rating:

- Crashes, crashes, crashes - DO NOT BUY
Installed ViaVoice 10 in Windows XP Pro...

And sometimes it opens and sometimes it doesn't. Mainly doesn't.

Then I find this...via Google..

Problem:

After launching Dragon or ViaVoice and clicking a link in one of the menus, the system locks up or freezes. Other symptoms include Dragon NaturallySpeaking's Select-and-Say or ViaVoice's dictation and commands fail in Microsoft Office XP applications, such as Word and Microsoft Outlook.

Cause:

Microsoft Office XP's "Alternate User Input" installs a background process called CTFMON.exe which can interfere with Dragon or ViaVoice. The following information was taken from the Microsoft website:

"...Ctfmon.exe monitors the active windows and provides text input service support for speech recognition, handwriting recognition, keyboard, translation, and other alternative user input technologies...."

And you can get NO, repeat, NO, help from ScanSoft.

DO NOT BUY!

Rating:

- do not buy it if you have mcafee internet security soft ware
IBM viavoice usbpro has major conflict issues with mcafee internet security suite(6.)Ibm redirects you to scansoft that has a lousy support which is charged to your credit card after the first free query;their online knowledge database is sparse and the tech personell seem to be reading their answers from algorhythms with background knowledge barely above the average customer's; Mcafee has a more extensive online database but no free tech support phone calls; problems of conflict between the softwares were related to TCP/IP port (viavoice apparently works through an open port) and to speech engine conflicts;none could resolve these issues;such issues in my opinion can only be resolved by interdisciplinary programmers;short of this the choice is one software verses the other

Rating:

- Terrible Support - Many Installation Problems
An earlier ViaVoice installation 3 years ago went fine and the product was pretty useful and accurate enough for my purposes.

ViaVoice version 10 however has been a nightmare. I still have not been able to install it on a Win2K-SP4 computer. I am a fairly advanced computer programmer/systems person with 20+ years of experience.

Support is virtually non-existent from Scansoft. My 30 days of free support from IBM where I purchased the product has not been honored. All support has to come from Scansoft.

Great features, if you can access them. I am seriously thinking of demanding my money back. Washington State has some very consumer friendly laws regarding "Fitness for Purpose", one more reason I am grateful to live in the Northwest.

Rating:

- Incompatible with Word 2003
I have used ViaVoice Ver10 Pro USB for a little over a year with great results. On a fast computer system it keeps up with you almost no matter the speed of your speaking. It does occassionally crash. There seems to be a problem with it writing back to memory. IBM was unable to find the problem. It had done this on other computers as well. I've used it with MS Office XP Pro on my old computer. I upgraded to a new computer with MS Office Small Business Ed 2003 only to find that ViaVoice is not compatible with the components. I spent $9.95 in tech support only to be told that! They said that they plan to put that info on their website(Scansoft is now the tech support for this product). To date they haven't. Guess, they want to sell as many copies as possible before they make a patch. Anyway, if you're planning to use this with Office 2003 or higher it will not work and tech support will do nothing to help you except take your money.
Update: 5/5/2004: I contacted ScanSoft to find out if they are making a patch to make it compatable with Word 2003. Their standard answer is "We're working on it." If you go to their website you will find that they still haven't put in a disclaimer that it doesn't work with all Word editions. It just says that it does work with Word. I wonder how many refunds they are giving out for false advertising? I'm also surprised that the major PC magazines haven't picked up on this.

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