Domain Name Com's Electronics Nikon LS-2000 Super CoolScan Film Scanner (PC/Mac)

Electronics Nikon LS-2000 Super CoolScan Film Scanner (PC/Mac)

Domain Name Com's - Electronics : Nikon LS-2000 Super CoolScan Film Scanner (PC/Mac)

- What about tech support???
When I first bought this scanner, I was very impressed with the quality of the scans. The Digital ICE was wonderful, the depth of color in the scans was superb, prints from the scans were as good as a photo, although the software was not especially intuitive. It was worth the extra money to get this quality.

So why only one star? After a few months, I noticed that my scans became foggy. Then one day, it just stopped working altogether. I got all kinds of cryptic error messages that had nothing to do with the problem, things like the stage locking screw is still in place (Why would I put it back in after several months?) I never used the slide feeder so the unit was never open and I work in a very dust free environment. The computer the scanner was connected to only did digital imaging work and nothing else to prevent interference from other software. I had the exact same tech support nightmares as the other reviewers. I called the repair number only to be told to call Customer Information after a thirty minute hold. Then they simply hung up. I called the Customer Information line only to get a busy signal. So I emailed them all of my questions. FOUR WEEKS PASSED and the response was to follow the instructions on the web site for returning it. I was left scrambling to finish a major project, and I still have a broken scanner and an empty wallet.

So before you buy this or any other Nikon scanner, remember that they do not seem to care about customers after they have your money. I have decided that my next slide scanner will NOT be a Nikon, just because of the lack of customer support.

Rating:

- Makes outstanding scans, though slide feeder is clunky
I shoot a lot of slide film, and instead of getting a digital camera I decided to buy this scanner because it generates such high quality scans. Setup was fairly easy once I downloaded the latest Windows 2000 drivers from Nikon's US website (you have to dig around their convoluted site to find it). The Nikon Scan software contains all the basic controls to allow you to adjust levels to your satisfaction. The CleanImage feature is amazing! If you have any scratches, smudges, or other such blemishes on your film, the CleanImage function will get rid of them 9 times out of 10. At the highest settings (12 bit) the scans from my slides come out wonderful, and the resulting files are large (around 50MB) but great for archiving your slides digitally. The Nikon Scan software does so much that you don't have to open up Photoshop unless you really want to tinker with the photo for use on the web or with other artwork.

Now for the negatives. The documentation is not very thorough. If you want to learn the ins and outs of every function and menu of the Nikon Scan software, you'll have to consult the websites of some powerusers. The slide feeder, which I also bought, is a bit clumsy. I haven't had any huge problems with it yet, but its construction certainly doesn't inspire a lot of faith. Also, you have to sit their and use the software to advance to the next slide, so it isn't as automated as you think. You can't pop 50 slides in, adjust all the settings, and come back the next day to fifty completed scans. And finally, as others have noted, Nikon's tech support is extremely weak.

All in all, I think this is a great scanner for the serious photographer who wants to generate high quality scans without spending a fortune on drum scans. Those who just wish to get usable scans to post on web pages should go with a lower cost scanner or have their local photo shop transfer their photos to a Kodak Photo CD.

Rating:

- Very Poor Tech Support !!
I have to say that when the scanner works, it works beautiful and when it doesn't it becomes a total mystery. You start to receive funny error messages like "Cannot focus on slide" or the screw is still in the unit. Tech support is gravely lacking ! They took away the discussion board which really helped, so now you have to call tech support.

I love the unit when it works, I also have the 50 slide feeder which works 97% of the time. The software and tech support need to be upgraded.

Rating:

- Super Scanner
I have sampled scans from other sources and find the LS 2000 to be tops. Granted, I haven't tried drum scans, but in my experience they're not needed for my 35mm transparencies or negatives. The equipment is relatively simple to use and has been mostly bug free. I haven't come across anything I wasn't able to take care of myself.

Rating:

- Quite a shoddy scanner if you ask me
We bought one of these, and the slidefeeder attachment, to do scans at work. Well, we're on our 3rd scanner right now. That after having to make numerous calls each time to tech support before they decided to replace the scanner each time. The scanner is VERY buggy, sometimes it works, sometimes it doesn't. The slidefeeder is poorly designed and poorly manufactured, sometimes it jams, sometimes it tries to feed 2 slides at once. The most common error we get is "Stage locking screw is still in place", even though the stage locking screws have been removed. Our first scanner simply died, the 2nd one kept getting the "stage locking screw" error, and the 3rd one which we have currently is doing ok, SO FAR, I have no doubt it will fail shortly and we'll be on #4. There are better scanners to be had.

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