Domain Name Com's Crucial Confrontations: Tools for talking about broken promises, violated expectations, and bad behavior

Crucial Confrontations: Tools for talking about broken promises, violated expectations, and bad behavior

Domain Name Com's - : Crucial Confrontations: Tools for talking about broken promises, violated expectations, and bad behavior

by: Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler

See Larger Image

List Price: $16.95

Our Price: $11.53

You Save: $5.42 (32%)
Prices subject to change.

Used Price: $7.00
Collectible Price: $40.00
Third Party New Price: $8.00

Availability: Usually ships in 24 hours

This item ships for FREE with Super Saver Shipping.

Binding: Paperback
Dewey Decimal Number: 303.69
EAN: 9780071446525
ISBN: 0071446524
Label: McGraw-Hill
Manufacturer: McGraw-Hill
Number Of Items: 1
Number Of Pages: 284
Publication Date: August 26, 2004
Publisher: McGraw-Hill
Sales Rank: 2877
Studio: McGraw-Hill

Related Items:

Editorial Review:

Product Description:
The authors of the New York Times bestseller Crucial Conversations show you how to achieve personal, team, and organizational success by healing broken promises, resolving violated expectations, and influencing bad behavior

Discover skills to resolve touchy, controversial, and complex issues at work and at home--now available in this follow-up to the internationally popular Crucial Conversations.

Behind the problems that routinely plague organizations and families, you'll find individuals who are either unwilling or unable to deal with failed promises. Others have broken rules, missed deadlines, failed to live up to commitments, or just plain behaved badly--and nobody steps up to the issue. Or they do, but do a lousy job and create a whole new set of problems. Accountability suffers and new problems spring up. New research demonstrates that these disappointments aren't just irritating, they're costly--sapping organizational performance by twenty to fifty percent and accounting for up to ninety percent of divorces.

Crucial Confrontations teaches skills drawn from 10,000 hours of real-life observations to increase confidence in facing issues like:

*An employee speaks to you in an insulting tone that steps crosses the line between sarcasm and insubordination. Now what?
*Your boss just committed you to a deadline you know you can't meet--and not-so-subtly hinted he doesn't want to hear complaints about it.
*Your son walks through the door sporting colorful new body art that raises your blood pressure by forty points. Speak now, pay later.
*An accountant wonders how to step up to a client who is violating the law. Can you spell unemployment?
*Family members fret over how to tell granddad that he should no longer drive his car. This is going to get ugly.
*A nurse worries about what to say to an abusive physician. She quickly remembers "how things work around here" and decides not to say anything.

Everyone knows how to run for cover, or if adequately provoked, step up to these confrontations in a way that causes a real ruckus. That we have down pat. Crucial Confrontations teaches you how to deal with violated expectations in a way that solves the problem at hand, and doesn't harm the relationship--and in fact, even strengthens it.

Crucial Confrontations borrows from twenty years of research involving two groups. More than 25,000 people helped the authors identify those who were most influential during crucial confrontations. They spent 10,000 hours watching these people, documented what they saw, and then trained and tested with more than 300,000 people. Second, they measured the impact of crucial confrontations improvements on organizational and team performance--the results were immediate and sustainable: twenty to fifty percent improvements in measurable performance.

Customer Reviews

Average Rating: out of 5 stars

Rating:

- A systematic approach
This is an organised book on systematic approach to resolve differences between people that you come into contact; your spouse, your child, your boss, your friends, your colleagues, and your enemies.

The best part was the commendable effort of Patterson, Grenny and McMillan, Switzler to organise this book to resemble the systematic approach that they shared. I could only read this book when I have free time and it took me over 2 months to complete this book. However, I could easily follow ... Read More

Rating:

- Recommended for Everyone
After a very mild, but poorly handled (by me) confrontation at work, my boss recommended that I read this book. He felt it would help me learn tools to deal with the little squabbles that happen everyday in a hospital environment. It did- and also helped almost immediately with a personal problem as well.

I had an altercation with a landlord soon after completing this book. He kept trying to make the conversation unsafe- escalating and blaming me for things that he had not completed properly. ... Read More

Rating:

- Still using these teachings
I forgot I read this book until I saw it on my list. The teachings are memorable and I am still using them on a daily basis. I am also still giving people advice from this book. Excellent for managers and supervisors. I was making many common mistakes and this book helped put me in the right direction. It is rare for me to remember the in-depth content of books, but this one is well written and has helped me greatly.

Rating:

- The first half is a must-read.
The first half of this book was excellent. Part I was titled "Work on me first". Under it was Chapter 2 "Master my stories: How to get your head right before opening your mouth". It talks about the stories we tell ourselves to explain what is happening around us. These stories can have a profound influence on your life. Negative stories tend to become self fulfilling prophesies. I'd heard about these stories in a talk. The speaker asked us not to share what we had learned. So I was pleased to see it in ... Read More

Rating:

- Crucial Confrontation
The book provides an excellent methodology for addressing issues in both my business and private life. I thought it very helpful with completing my performance reviews for both high and low performers.

Browse for similar items by category:

Amazon Upgrade - Custom Stores - Specialty Stores - Books - All Amazon Upgrade
Amazon Upgrade - Custom Stores - Specialty Stores - Books - Business & Investing
Amazon Upgrade - Custom Stores - Specialty Stores - Books - Health, Mind & Body
Organizational Behavior - Business & Investing - Subjects - Books - Workplace
Skills - Business & Investing - Subjects - Books - Communications

Domain Name Registration


	Register Domain Name
	Private Domain Registration
	Domain Name Auction
	Bulk Register Domains
	Transfer Domain Name
	Bulk Transfer Domains
	Manage Domain Names
	Email Accounts

Website Creator


	Website Creator Build Your Own Website
	Website Templates
	Mobile Website Templates

Website Hosting Plans


	Hosting Plans
	Dedicated Server
	Virtual Dedicated Server
	My Server - Account Login

Secure Server Certificates


	Introduction
	Technical Documents
	Purchase Secure Server SSL Certificate

Software


	MS Office Student
	QuickBooksPro 2008
	Digital Photo Editing How To Create a Foto Album
	HTML WebPage Editors
	Top Firewalls
	Networking Software
	Internet Security
	Local Area Networks
	Security & Firewalls
	Software Downloads
	Internet Utilities
	Children's Software
	Programming

Electronics


	MP3 Players
	Camera & Photo
	Office Electronics
	Computers & Ad-On's
	Handhelds & PDA
	GPS & Navigation
	Home Automations & Security
	Compare Prices on Electronics
	Ink & Toner Finder
	Monitors & Projectors
	Internet Webcams
	Blu Ray Disc Drive

Contact Information


	Office Locations
	Customer Feedback

Domain Names Electronics Software
Manage \| Register \| Email Login

Home \| Domain Name Registration \| Software \| Electronics \| Web Certificates \| About Us \| Contact Us \| Help